Shipping policy

  • Processing Time: Each RAIÁ piece is handcrafted to order. If your size is not available for immediate delivery, production may take 3–5 weeks before dispatch.
  • Shipping Methods: Orders are shipped via trusted carriers with tracking available.
  • Delivery Times: Estimated delivery times depend on your location and chosen shipping method. Delays caused by customs or postal services are beyond our control.
  • International Orders: Duties and taxes may apply and are the responsibility of the customer.
  • Lost or Delayed Parcels: RAIÁ is not responsible for lost or delayed parcels but will assist in tracking your order where possible.